FAQ EN

All you need to do to reset your password is to open the main sign-in page (https://business.staffino.com/sign_in), where you can find a "Forgot your password? (https://business.staffino.com/forgot_psw)" option. Enter the email address associated with your account, and we'll email you the link to reset your password. You will receive an email confirmation afterward. If you did not receive the email (not even in the spam or other folders) or you experienced any issue with signing in, cont...

Thanks to the feature called "Mark as irrelevant", all feedback given to the staff, venue or service by mistake, or the feedback that simply does not reflect the question asked, will be removed from the final results. It will only remain visible in the "Feedback management". You can access this feature directly in the "Feedback management" in the left part of the feedback (icon with three dots). There are several actions you can perform and one of those is to mark the feedback as irrelevant ...

Staffino app is currently available in 7 languages: English, Slovak, Czech, German, Romanian, Italian and Turkish. Here is a step-by-step guide for changing the app language: 1. Sign in to the Staffino application. 2. Click on your profile icon (top right corner). 3. Choose the option "Edit profile". 4. Click the "Edit" button in the first part of the profile settings. 5. Choose your preferred language in the pop-up window. 6. Confirm the change by pressing the "Save" button. 7. Refre...

Here is the step-by-step guide for adding users to the internal discussion: 1. Sign in to the Staffino application. 2. Move to the "Feedback Management" section. 3. Find and open the feedback for which you would like to start the internal communication. 4. Click on the option "Add users" highlighted in blue. 5. Choose users you would like to add from the list of all users within the organization and confirm your selection by clicking the "Use" button. 6. Start the communication by typing y...

There are 2 types of permissions which can be given or denied to managers: 1. Extended permissions: these allow the manager to edit other profiles. 2. Responding: these allow replying to the feedback received from customer. Managers can act based on these permissions only in the venues he/she is a part of. Here is the step-by-step guide for adjusting the permissions: 1. Sign in to the Staffino application. 2. In the main menu, select "Structure & Team". 3. Choose the option "Manager Pr...

To add a user to the venue, follow these steps: 1. Sign in to the Staffino application. 2. In the main menu, select "Structure & Team". 3. Choose the option "Manager/Staff Profiles". 4. Search and open the profile you would like to update. 5. Click on the option "+ Add to venue" highlighted in blue. 6. Check the venue you would like the user to be added to (if you know the name of the venue, you can use the quick filter). 7. Confirm adding the user by pressing the "Add" button. 8. Confir...

Staffino provides 5 types of email notifications for managers: after a new thank you, suggestion, answer, or after vulgar feedback or promotion. Here is the step-by-step guide for adjusting the email notifications: 1. Sign in to the Staffino application. 2. Click on your profile icon (top right corner). 3. Choose the option "Edit profile". 4. Click the "Edit" button in the "Email notification" section of the profile settings. 5. Check the options of the notifications you would like to r...

Here is a step-by-step guide for changing the position: 1. Sign in to the Staffino application. 2. In the main menu, select "Structure & Team". 3. Choose "Manager/Staff Profiles" option from the dropdown menu. 4. Search and open the profile you would like to update. 5. Move to the "Category" field. 6. Fill the new position manually or choose from existing positions within your organization. 7. To change the position within the assigned venues, click on each venue and change the value in t...

Here is a step-by-step guide for changes within Staff profile: 1. Sign-in to the Staffino application. 2. In the main menu, select "Structure & Team". 3. Choose the option "Staff Profiles". 4. Search and open the profile you would like to update. 5. Rewrite the values in "Name" or "Surname" fields. 6. Click on the "Reference ID + Add" option to add new Staff ID (do not forget to remove the original ID highlighted in grey by clicking the "x" icon). 7. Confirm the change by pressing the "Sa...

Here is a step-by-step guide to change the profile picture: 1. Sign in to the Staffino application. 2. In the main menu, select "Structure & Team". 3. Choose "Manager/Staff Profiles" option from the dropdown menu. 4. Search and open the profile you would like to update. 5. Click on the "Change picture" option right under the current profile picture. 6. Upload a new picture from your device. 7. Confirm the change by pressing the "Save" button. You are not able to change more profile pi...